The dermatologist, the quiz, results timeline, cancel terms, HIPAA, and how TGIC differs from other online services.
How is TGIC different from other online acne services?+
TGIC is built around iPledge and Accutane as the operational core, not as an add-on. Most online services route Accutane patients elsewhere or limit iPledge support to email; TGIC's iPledge concierge tracks every window, pregnancy test, and refill timing for you. Every case is reviewed by a board-certified dermatologist (not a nurse practitioner or PA) licensed in your state, the partner pharmacy runs your insurance, free Rx shipping is included, and the dashboard is built for the program — not a generic patient portal.
Is the dermatologist real and board-certified?+
Yes. Every TGIC case is reviewed by a U.S. board-certified dermatologist licensed in your state. You see their name, photo, and state license number before treatment starts, and you can message them directly through your dashboard — a real person reads every message. TGIC does not use nurse practitioners or physician assistants for acne diagnosis or prescription decisions.
How long until I see results?+
Most patients see noticeable change in 6 to 12 weeks. Acne treatment works gradually — topicals turn skin over, oral medications reduce oil production and inflammation, and visible change follows the underlying biology shift. Accutane patients typically see steady clearing across the course.
How do I cancel?+
Cancel directly from your dashboard — click “Manage billing or cancel” to open your secure billing portal. Cancellation takes effect at the end of your current term, so you keep every month you've paid for. Each plan has a minimum commitment: 3 months (Month to Month), 4 months (The Full Course), or 12 months (Year of Clear). After the minimum, no lock-in.
Is TGIC HIPAA compliant?+
Yes. TGIC operates under HIPAA. Protected health information — intake, photos, messaging, prescription history — is shared only with the providers and business associates who need it to deliver your care. TGIC does not sell, rent, or share your information with third parties for marketing or unrelated purposes.
What happens after I take the quiz?+
After the quiz, you upload three photos, check out through secure billing, and a board-certified dermatologist reviews your case within 1 to 2 business days. If approved, your prescription ships with free shipping from the partner pharmacy (insurance run automatically) and your dashboard takes over for messaging, refills, lab orders, and — if you're on Accutane — iPledge check-ins. A real person reads every message.