All refund requests must be submitted in writing to our support team at support@thegoalisclear.com. Refunds cannot be processed without written notice.
Your Clear Course plan is billed up front for the term you select and covers the dermatology care delivered during that term, so plan payments are non-refundable. After your prepaid term, your plan continues month-to-month and you can cancel anytime from your dashboard — you won’t be charged for a new term once you cancel.
Due to federal regulations, partner pharmacies are unable to accept returns or issue refunds for prescription medications, even if unused. However, in limited situations—such as prescription delays or administrative errors—we may consider partial or full refunds on a case-by-case basis. Please contact support@thegoalisclear.com with details of the issue and we will work to resolve it promptly.
To request a refund, please email support@thegoalisclear.com with the following information:
We will review your request and respond within 3 business days. If approved, refunds will be issued to your original payment method and may take 5–10 business days to appear on your statement.
If you believe a charge is unauthorized or incorrect, please contact us at support@thegoalisclear.com before initiating a chargeback with your bank or credit card company. We are committed to resolving billing issues quickly and fairly. Initiating a chargeback without first contacting us may result in suspension of your account.
BNG Health Services
PO Box 503
Sandpoint, ID 83864
Email: support@thegoalisclear.com
Phone: 208-812-5588