All refund requests must be submitted in writing to our support team at hello@bngrx.com. Refunds cannot be processed without written notice.
Your Clear Course is paid at checkout. If the dermatologist does not prescribe treatment, we refund your Clear Course payment in full to your original payment method.
When treatment is prescribed, your Clear Course starts and the payment made at checkout covers your initial term.
Except where required by law or expressly stated below, the Clear Course payment is non-refundable after the Clear Course starts.
This policy does not permit us to retain payment for services we cancel or are unable to provide. If we terminate a Clear Course or cannot provide a material portion of the purchased services, you will receive any refund or credit required by applicable law and the circumstances.
You may cancel automatic month-to-month continuation at any time before the next scheduled charge through your account dashboard or by written request to hello@bngrx.com. Cancellation:
We may grant a refund, credit, plan adjustment or other accommodation in an individual case at our discretion. A discretionary accommodation does not create a contractual right to similar treatment, does not require us to grant the same accommodation in another case, does not waive any provision of this policy, and does not limit any non-waivable right or remedy under applicable law.
Due to federal regulations, partner pharmacies are unable to accept returns or issue refunds for prescription medications, even if unused. However, in limited situations—such as prescription delays or administrative errors—we may consider partial or full refunds on a case-by-case basis. Please contact hello@bngrx.com with details of the issue and we will work to resolve it promptly.
To request a refund, please email hello@bngrx.com with the following information:
We will review your request and respond within 3 business days. If approved, refunds will be issued to your original payment method and may take 5–10 business days to appear on your statement.
If you believe a charge is unauthorized or incorrect, please contact us at hello@bngrx.com before initiating a chargeback with your bank or credit card company. We are committed to resolving billing issues quickly and fairly. Initiating a chargeback without first contacting us may result in suspension of your account.
BNG Health Services
PO Box 503
Sandpoint, ID 83864
Email: hello@bngrx.com
Phone: 208-812-5588